Cempaka Performing Arts Company Sdn Bhd (operating under the brand name “CPAC“, referred to as “we”, “us”, or “our”) is a private limited company incorporated in Malaysia, with business registration number 556467-P. By purchasing a ticket, you acknowledge and agree to be bound by the terms and conditions set forth herein.
This ticketing terms & conditions page outlines the terms and conditions governing your purchase of tickets for events hosted on our platform.
By purchasing one or more Items from us, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this ticketing terms and conditions. If you do not agree with this Purchase Policy or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not make a purchase.
We reserve the right from time to time to make changes to this Ticketing Terms & Condition. Where we make any such changes, we shall post the updated version of this Ticketing Terms & Condition on our website. Therefore, we recommend you check this Ticketing Terms & Condition regularly to stay informed of its current terms and conditions. All purchases are subject to the applicable version of this Ticketing Terms & Condition that was published at the time of purchase.
No refund or exchange of tickets will be made under any circumstances unless the Event is postponed or cancelled. In the event of postponement or cancellation, the ticket purchaser is advised to refer to the event cancelation/postponement notice for tickets refund guidance.
While we make efforts to send reminder emails before the event, the ticket purchaser is responsible for ensuring attendance. The notification serves as a goodwill gesture, and we explicitly disclaim liability for any complaints or exchange requests resulting from the ticket purchaser’s failure to attend. It should be noted that we do not guarantee the delivery of pre-event notifications.
Tickets are delivered as PDF e-tickets via email to the address provided at checkout within 48 hours of a successful transaction. Physical tickets will not be issued. If email delivery fails, we may attempt to resend the ticket via WhatsApp to the mobile number provided.
Customers are responsible for supplying accurate contact details and checking spam or junk folders. We are not liable for delivery failures caused by incorrect or incomplete information supplied by customers.
If an incorrect or invalid email address is provided and tickets are not successfully delivered as a result, a transaction processing fee will be charged to rectify the error and reissue the tickets to a newly provided valid email address.
Requests to resend tickets, including cases where the original email was successfully delivered but subsequently lost, deleted, or misplaced — will also be subject to the same transaction processing fee.
Only valid ticket holders will be granted admission to the event.
Latecomers may be admitted only at a suitable break during the performance, at the discretion of the organiser. Admission, however, cannot be guaranteed, and no refund requests will be entertained.
Ticket holders agree to submit to security checks, including searches for prohibited items such as weapons, controlled substances, dangerous or illegal items, and recording devices.
For safety reasons, infants in arms and children without tickets will not be admitted.
The organiser reserves the right, without refund or compensation, to refuse admission to any person whose conduct is disorderly or inappropriate.
If an Event is postponed or cancelled, we will place notices advising procedures for Refund Request and Refund Request Period within which the Ticket Purchasers may request for refund.
Please review the following rules and regulations to understand the behaviors and actions that are strictly prohibited during the events. By attending or participating, you agree to adhere to these guidelines, contributing to a positive and respectful environment for everyone involved.
Those prohibited conduct includes, but is not limited to:
CPAC reserves the right to remove any person from the event who engages in prohibited conduct. This includes, but is not limited to, confiscating tickets and barring entry to future events.
To the fullest extent allowed by law, we (including our affiliates, parent companies, subsidiaries, and their officers, directors, employees, agents, legal representatives, and subcontractors) shall not be held responsible for any loss, injury, or damage to any individual (including yourself) or property, regardless of the cause:
To the fullest extent allowed by law, we (inclusive of our affiliates, parent companies, subsidiaries, and their officers, directors, employees, agents, legal representatives, and subcontractors) shall not assume liability for any indirect or consequential losses, including but not limited to loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment, or opportunity, or for distress, or any exemplary, special, or punitive damages. These losses may arise directly or indirectly from your use of the CPAC Services and/or any purchases made under this Purchase Policy. It is important to note that:
The ticket holder acknowledges and assumes all risks associated with attending the event, including weather changes, travel to and from the venue, and collisions. The ticket holder releases CPAC, Venue Owner, Event Organiser, event performers/players, and their agents from any liability for injury or loss of property, occurring before, during, or after the Event.
Personal arrangements and expenditures, including travel, accommodation, hospitality, and other costs related to an event arranged by the ticket purchaser, are at their own risk. Neither we nor the relevant Event Organiser shall be responsible or liable for any wasted or unrecoverable costs or expenses, loss of enjoyment or amenity, or denial of admission to a venue or event due to the ticket purchaser’s breach of Event Partners’ terms and conditions. This applies even if such situations arise from the cancellation, rescheduling, or alteration of an event for which the ticket purchaser has purchased tickets under this Ticketing Terms & Condition.
In certain instances, we may permit the sale or distribution of selected Tickets by Approved Third Parties on Third Party Sites. However, it is important to note that these Third Party Sites are independent entities not owned, controlled, or managed by us. Consequently, we do not warrant, endorse, guarantee, or assume responsibility for any information, materials, content, products, or services provided by third parties on Third Party Sites, nor for any acts or omissions of the Approved Third Parties. These Third Party Sites may have their own terms, conditions, and privacy policies, for which we disclaim any responsibility or liability.
You warrant that you are authorized by all your Ticket Holders to consent, and hereby consent to CPAC’s, Event Organiser’s, and Venue’s collection, use, processing, and disclosure of all personal data contained in the Declarations submitted by you, in accordance with our Privacy Policy as well as these Terms and Conditions.
If we need to contact you, we will use your contact details or the information you provided at the time of purchase if it wasn’t online. It’s your responsibility to update us on any contact detail changes, especially your email address, which is our preferred method of communication. Check your junk/spam folders for our emails.
For queries or complaints about your purchase, please contact us here, mentioning any Order ID, Email Address and name of the event.
We will acknowledge your query or complaint promptly, and in any case, within five business days of receiving it.
Before responding to your query or complaint, we may need to contact one or more Event Organiser for additional information.
In case of a dispute, we will make reasonable efforts to consult or negotiate in good faith for a just and equitable settlement that satisfies you, us, and any relevant Event Organiser. Please be aware that certain complaints may take up to 30 working days to resolve.
For the avoidance of doubt, any complaints regarding the Event and/or regarding the Venue shall be directed solely to and dealt with by the respective Event Partners.
Please be advised that any aggressive or abusive behavior towards our staff or representatives, as well as making unreasonable demands or persisting in such conduct (including threats, abuse, or harassment in any form or media), is strictly prohibited. We reserve the right to take appropriate action, as deemed reasonably necessary in the circumstances, to address such behavior towards our staff or representatives.
We reserve the right to modify or amend any terms of this Purchase Policy at any time. Any such changes will be effective immediately upon posting on the CPAC platform. It is your responsibility to review these terms periodically, and continued use of the CPAC Services constitutes acceptance of any modifications.
